Managed Services
Managed services is a term that is used to express different types of business tasks that can be
outsourced to various providers, allowing a company to divert money and resources that normally
would be used to handle those same tasks in-house to other purposes. Under the best conditions,
managed services help companies to improve profitability while still successfully managing vital
tasks. There are three main areas in which managed services may be especially helpful: financial,
technology, and customer care.
Outsourcing financial tasks is easily one of the more frequent examples of managed services. In
this situation, a client contracts with a service provider to take over tasks such as organizing
the company payroll, preparing and mailing invoices, and even processing payments. Doing so
allows the business to manage its financial relationships with fewer employees, saving a great
deal of money in terms of salaries and benefits. At the same time, payroll and other services
keep alongside each other of changes in governmental rules that could impact the tax filings of
the business, minimizing the potential for accounting issues that lead to audits and possibly
penalties.
Our service desk suite has the latest monitoring and management tools, and lets our support
experts provide fast, efficient resolution. From forgotten passwords to system alerts from our
infrastructure monitoring tools, we deliver in excess of 90% fix at service desk level,
avoiding the need for escalation, reducing costs and ensuring you have the tools you need to do
business.
Our Managed Services benefits can include:
- Greater peace of mind that comes from knowing we will proactively monitor your infrastructure desktops, servers and devices on an around-the-clock basis
- Single point of contact for all of your infrastructure and vendor management needs
- Single service provider versus multiple vendors for greater accountability and economies of scale
- Defined Services Level Agreement (for service delivery)
- Predictable service costs for budgeting purposes via our fixed fee and unlimited IT support plans
- Cost avoidance of building, maintaining and supporting an internal management and reporting systems, tools and applications
- Considerably Lower Total Cost Ownership (TCO) with a more complete and comprehensive service coverage leveraging the best technology tools currently available within our marketplace.
